The Communication Division’s primary responsibility is acting as the public safety answering point (PSAP), for the City of Elizabeth. The Division is a sub-division of The Administrative Agency Development Division. The 911 Communications Division is the first point of contact for emergency services in the City of Elizabeth. The Division is staffed 24 hours a day, 7 days a week, and answers emergency and non-emergency calls for the City of Elizabeth, which has a population of 129,000+ residents spread over 12 square miles.
It is comprised of the following two units:
• 911-Dispatch Center (Police, Fire, Ambulance) which employs 37 Telecommunicators. The dispatcher's role is to ascertain as much information as possible for responding personnel. In emergency in-progress situations, the dispatcher will keep the caller on the telephone while simultaneously relaying updated information to responding personnel while en route to the scene.
• CCTV Camera /Telephone Report Writing unit employees 6 Security System Operators. One of their many roles is to manage the reporting of a non-emergency nature, which may be taken over the phone by a CCTV operator.
The CCTV Unit (Closed Circuit Television ) consists of 185 digital cameras placed strategically throughout the City of Elizabeth. These cameras are monitored 24/7 by six security system operators. Camera Operators monitor the city street camera systems for traffic, crime, and quality of life issues. These cameras aid police investigators in the collection of street camera-related evidence. Operations include developing virtual patrol programs and programs that allow access to privately owned CCTV systems.